Last Updated: April 5, 2017
ACCEPTANCE OF TERMS OF SERVICE
Contact and Electronic Communications. By accessing the Applications or Services, you consent to having this agreement provided to you in electronic form and that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing. You acknowledge that when you provide us with information in connection with a particular activity or otherwise sign up for our Services or provide any contact information, including an email address or telephone number in connection with that activity, product or service (“Contact Information”), you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you about our Services using the Contact Information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.
YOUR USE OF THE APPLICATIONS
CriminalSearches.com provides a database of public records and publicly available sources of information aggregated for your convenience. The CriminalSearches.com searches are provided for informational purposes only. While we are constantly updating and refining our database and service, we do not represent or warrant that the results provided will be 100% accurate and up to date and, as such, CriminalSearches.com shall not be responsible or liable for the accuracy, usefulness, availability or unavailability of any information transmitted or made available via the Applications. CriminalSearches.com does not make any representation or warranty as to the character or the integrity of the person or entity that is the subject of any CriminalSearches.com searches. CriminalSearches.com also reserves the right to delete any information from its databases at any time.
CRIMINALSEARCHES.COM IS NOT A CREDIT REPORTING AGENCY FOR PURPOSES OF THE FAIR CREDIT REPORTING ACT (“FCRA"). AS SUCH, THE ADDITIONAL PROTECTIONS AFFORDED TO CONSUMERS, AND OBLIGATIONS PLACED UPON CREDIT REPORTING AGENCIES, ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THESE TERMS AND CONDITIONS.
We are not a “consumer reporting agency" and the information in our Site has not been collected for the purpose of furnishing “consumer reports," as such terms are defined in the Fair Credit Reporting Act (the “FCRA"). You are prohibited from using this Site and any information in this Site (a) as a factor in establishing an individual’s eligibility for personal credit or insurance, (b) as a factor in evaluating an individual for employment, (c) in connection with any personal business transaction with an individual, or (d) for any purpose for which one might use a “consumer report," as defined in the FCRA. You must certify that you will comply with these Limits on Your Use of Our Site prior to accessing information on this Site.
In addition to the foregoing, and in consideration for our providing you access to the Site, you also agree to adhere to the following:
- You will use the Services only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations
- You will obtain any and all necessary licenses, certificates, permits, approvals or other authorizations required by federal, state or local statute, law or regulation that govern your use of the Services
- You will not use the Services in a manner that may cause emotional or physical harm to anyone, or to "stalk" or otherwise harass another person
- You will not use the Services to seek information about or harm minors in any way
- You will not use the Services to seek information about celebrities or public figures
- You will not use the Service to promote or provide instructional information about illegal activities or promote physical harm or injury against any group or individual
- You will not resell any of the information you obtain from the Services without our prior written consent
- You will take reasonable steps to ensure that the information you receive from the Services is stored in a secure manner.
- You will not use the site to determine an individual’s suitability for health or any other insurance, credit and/or loans, housing, employment, education/scholarships/fellowships, benefits, privileges or any similar purpose.
- If you violate any of the foregoing, you may be banned from this Site, we may terminate your account and we may take any other action we deem appropriate in our sole discretion.
Personal Use Only. The CriminalSearches.com Applications, the Content and the Services are intended for your personal, noncommercial use in accordance with these Terms. You agree that you will not, unless specifically permitted by us (i) copy, display or distribute any part of the Content or CriminalSearches.com Applications, in any medium, without CriminalSearches.com's prior written consent, or (ii) alter or modify any part of the CriminalSearches.com Applications other than as may be reasonably necessary to use the CriminalSearches.com Applications for their intended purpose. You further agree that you will not use any automated devices, such as spiders, robots or data mining techniques to download, store or otherwise reproduce, store or distribute Content or to manipulate the CriminalSearches.com Applications or Services. You will take no action to interfere with, interrupt, destroy or limit the functionality of the CriminalSearches.com Applications or any computer software or hardware or telecommunications equipment. You may not use the CriminalSearches.com Applications or Services in any manner that could damage, disable, overburden, or impair any CriminalSearches.com server, or the network(s) connected to any CriminalSearches.com server, or interfere with any other party’s use and enjoyment of any CriminalSearches.com Applications or Services. You may not attempt to gain unauthorized access to any CriminalSearches.com Applications or Services, other accounts, computer systems or networks connected to any CriminalSearches.com server or to any of the CriminalSearches.com Applications or Services, through hacking, cracking, and distribution of counterfeit software, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the CriminalSearches.com Applications or Services. You may not reverse engineer, decompile or disassemble any software accessed through CriminalSearches.com Applications or Services, including any proprietary communications protocol used by CriminalSearches.com. You may not use information obtained from the CriminalSearches.com Applications to transmit any commercial, advertising or promotional materials, harass, offend, threaten, embarrass, or invade the privacy of any individual or entity, or violate any applicable law, regulation or rule.
Accuracy of Data. No representations, neither express nor implied, are made as to the validity of any data provided by CriminalSearches.com. While CriminalSearches.com has made every effort to supply you with current and valid data, there can be no guarantee as to any specific piece of data obtained by users of our Services. Our Service searches and gathers compilations of criminal and other records that are on public record. We do not make any representations that information available on public records is accurate. In addition, searches can be conducted with a number of variables and therefore we do not control the accuracy of any search conducted. In providing the Services CriminalSearches.com is not rendering legal, private investigation or other professional services. If legal, investigative or other expert assistance is required, the services of a competent professional should be sought. You will use the Services in a manner consistent with any and all applicable laws and regulations. You further agree not to provide any information obtained from this CriminalSearches.com Applications or Services to any third party.
Third Party Sites: You may be able to access other websites or resources through links on the Applications. Because CriminalSearches.com has no control over such sites and resources, you acknowledge and agree CriminalSearches.com is not responsible for the availability of such external sites or resources, does not endorse, and is not responsible or liable for any content, advertising, products or other materials available from such sites or resources and is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or resources.
Legal Notices about your Searches. We have not considered or assessed the specific risk that any convicted sex offender displayed on a search will commit another offense or the nature of any future crimes that may be committed. Only information on registered sex offenders allowed to be legally disclosed appears on a search. Some registered sex offenders are not subject to public disclosure, so that they are not included on the Search. State law does not allow offenses other than the crimes for which the convicted sex offender is required to register to be disclosed. Extreme care must be taken in the use of information in a search because mistaken identity may occur when relying solely upon name, age, and address to identify individuals. If you believe that any information in a search is in error, please contact a police of sheriff's department, or contact the Department of Justice by e-mail at [email protected] In some states, like California, it is illegal to use information obtained through public records to commit a crime against a registered sex offender or to engage in discrimination or harassment against a registered sex offender. Criminal misuse of this information subjects the person who misuses it to a sentence enhancement, in addition to the punishment for the crime committed. Civil misuse of this information may subject the person to civil damages and penalties pursuant to California Penal Code Section 290.4 (e) (3) (A).
Registration Obligations. In consideration of your use of the Applications, you represent and agree that you are of legal age to form a binding contract and are not a person barred from receiving our services under the laws of the United States or other applicable jurisdiction and will provide true, accurate, current and complete information about yourself as prompted by the Applications. We reserve the right to deny, in its sole discretion, any user access to the Applications or Services without notice for any or no reason.
Security of Username and Password. You are entirely responsible for maintaining the confidentiality of your password and account for any Applications you interact with. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorized use or theft of your account(s) or any other breach of security (and to provide properly documented evidence as reasonably requested by us). We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you will be liable for losses incurred by us or another party due to someone else using your account or password.
MEMBERSHIP SUBSCRIPTIONS; CHARGES ON YOUR BILLING ACCOUNT; REFUND POLICY
One Time Service Fees: The Service is available for a one-time license fee. If you are not satisfied with your purchase, please contact us within 30 (thirty) days from the original date of purchase to discuss your concerns. If we cannot solve your concerns, we may provide you with another search, at no additional cost to you. We will not refund your purchase.
Membership Service Fees. If you sign up for our monthly or annual Membership or other subscription term you select ("Membership Service") we bill you for your online account using the billing information you provide (your "Billing Account") for use of the Membership Service which enables you to conduct unlimited searches during your term of membership you select. A one month term is agreed by each member to be a 30-day period. You agree to pay us all charges at the prices then in effect for your use of the Membership Service using your Billing Account, and any applicable taxes, and you authorize us to charge your chosen payment provider (your "Payment Method") for the Membership Service. You agree to make payment using that selected Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method (the "Payment Method Provider"). If we do not receive payment from your Payment Method Provider, you agree to pay all amounts due on your Billing Account upon demand. In the event we are advised of insufficient funds in your account or credit to cover your payment by credit card, we may re-present such uncleared or rejected payment to your Payment Method Provider. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment and to update your information from available third party sources. You can cancel your Membership at any point during your current subscription term to avoid subsequent fees being billed by using our contact form located at https://www.criminalsearches.com/contact or by logging into your account, https://www.criminalsearches.com/login, clicking on the "My Account" link and going to the section entitled "Membership”. Because of the unlimited user access granted to you during the period of membership, all monthly charges are NON-REFUNDABLE regardless of the amount of time left on the Member's monthly term. If you cancel a longer subscription term membership you may receive a pro-rata refund based upon any full months left on your term. Pro-rata months are not refunded. All prices are in US Dollars and do not include Internet service provider, telephone, and other connection charges.
Free or Introductory Promotional Offers: If you have joined under a special introductory trial offer (for example, a discounted or free initial trial) (“Trial”), you hereby acknowledge that unless you cancel before the expiration of your Trial the applicable fee for the subscription term selected will be posted to your Payment Method on the day after the trial period is completed. In order to receive any refund for a charge made after you have cancelled you must provide proof of cancellation. Such proof will be limited to the automated confirmation email from us showing the date and time of said cancellation.
Limitation on Re-activation: You agree that there is one (1) introductory or trial offer (“Trial”) for use per member/computer/email address. You further agree that if and when you choose to re-activate and continue your Membership, your account will re-activate at the then current monthly fee. Use of multiple Trials by you is prohibited and we may charge one regular monthly fee for each additional Trial used by you after the first, even if each subsequent membership Trial is cancelled within the said Trial period.
Cancellation. You may cancel your Membership at any time by contacting our Customer Care Department at https://www.criminalsearches.com/contact.When you cancel automatic renewal on a monthly Membership (or a longer term subscription), your Membership will continue through the rest of the current month. At the end of that period, your Membership will not renew automatically, and you will lose the benefits of Membership.
Current Information Required. You must promptly notify us if your payment method is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password. Changes to such information can be made by logging into your account, https://www.criminalsearches.com/login, or any other section on the Site that allows you to change your account settings now or in the future. You can also e-mail us by using our contact form located at https://www.criminalsearches.com/contact. If you fail to provide the company any of the foregoing information, you agree that we may continue charging you for any use of the Service under your Billing Information unless we have evidence that you have terminated your Membership. Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts will be the responsibility of and paid for by you.
Search Limits. Our memberships offer "Unlimited Searches", however we do not allow scraping of our data or excessive collection of our data for any purpose. As such, we have set the following limits on the number of reports that members may run each day (a day is defined as a 24-hour period). Members may run up to, but not more than 500 reports per day. Memberships that exceed these limits within a 24-hour period may be turned off, without notification, for further investigation.
If you feel your membership has been turned off in error, or if you would like to discuss upgrading your membership to increase the number of reports you may run per day, please contact our Customer Care Team.
Ownership of Content and Marks. The Services, and all material published on or accessible through the Applications, including, but not limited to text, photographs, video, graphics, music, images, animations, audio, “applets” incorporated into the software data, sounds, messages, comments, ratings, and other materials on the Applications (together “Content”) is owned by us or our licensors, and is protected by laws governing copyrights, patents, trademarks, trade secrets and/or other proprietary rights. We own a copyright in the selection, coordination, arrangement and enhancement of such Content and a copyright in the Applications. All trademarks, service marks, trade names, and trade dress appearing on the Applications (“Marks”), are proprietary to us. You agree not to copy, reproduce, publish, transmit, distribute, perform, sell, create derivative works of, or in any way exploit, any of the Marks, the Content, the Applications or the Services, in whole or in part, without our prior written consent. You acknowledge that you do not acquire any ownership rights in any Content downloaded from the Applications. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of us without express written consent. You may not use any Meta tags or any other "hidden text" utilizing our name or Marks without the express written consent of us. All right, title and interest in and to the Applications and Services is and will remain the exclusive property and us and our licensors. In addition, any feedback, comments, ideas, concepts or suggestions (“Feedback”) you may provide regarding the Applications or Services is entirely voluntary, and we will be free to use such Feedback for any purpose whatsoever, in any media, throughout the world and in perpetuity, and without any compensation, attribution or other obligation to you.
No Other License Granted. Except for allowing you to use the Applications and Service for your personal use as set forth in the paragraph above, when you use the Applications or Service, you are not receiving a license or any other rights from us, including intellectual property or other proprietary rights. You understand that you have no rights to the Applications or Services or any other of our property except as indicated in these Terms.
Disclaimer of Warranties. YOU UNDERSTAND THAT YOUR USE OF THE APPLICATIONS AND SERVICES (INCLUDING ANY DOWNLOADS OR ANY LOSS OF DATA OR OTHER DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE YOU EXPERIENCE FROM USING THE APPLICATIONS AND SERVICES) IS AT YOUR SOLE RISK. YOU UNDERSTAND THAT THE APPLICATIONS AND SERVICES ARE PROVIDED ON AN "AS IS" "WHERE-IS" AND "WHERE AVAILABLE" BASIS, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU. YOU ACKNOWLEDGE THAT WE MAKES NO WARRANTY THAT THE APPLICATIONS OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU UNDERSTAND THAT WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM YOUR USE OF THE APPLICATIONS OR SERVICES WILL MEET YOUR EXPECTATIONS. NO WARRANTY OF ANY KIND, WHETHER ORAL OR WRITTEN, CAN MODIFY THE TERMS OF THE DISCLAIMER SET FORTH IN THIS DOCUMENT. IF YOU ARE DISSATISFIED WITH ANY OF THE CONTENT CONTAINED IN THE APPLICATIONS OR SERVICES, OR WITH THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE APPLICATIONS AND SERVICES AND CANCEL THE SERVICES SUBJECT TO THE CANCELLATION POLICIES SET FORTH HEREIN. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO THE APPLICATIONS AND SERVICES.
ALL CONTENT, PRODUCTS AND THIRD PARTY SERVICES ON THE APPLICATIONS, OR OBTAINED FROM A WEBSITE TO WHICH THE APPLICATIONS ARE LINKED ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR THE MERCHANTABLITY OF ANY PRODUCT OR SERVICE ACCESSED FROM THE APPLICATIONS OR A LINKED SITE. OTHER THAN AS REQUIRED BY LAW, UNDER NO CIRCUMSTANCE WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE APPLICATIONS OR A LINKED SITE, OR YOUR RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM THE APPLICATIONS OR A LINKED SITE.
Liability Limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE TO YOU (OR ANY THIRD PARTY MAKING CLAIMS THROUGH YOU) FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA, OR OTHER INTANGIBLES, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, UNAUTHORIZED ACCESS TO AND TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, UNAUTHORIZED USE, PERFORMANCE, OR NON-PERFORMANCE OF THE APPLICATIONS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE. UNLESS LIMITED OR MODIFIED BY APPLICABLE LAW, THE FOREGOING DISCLAIMERS, WAIVERS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. MOREOVER, UNDER NO CIRCUMSTANCES WILL WE, OUR LICENSORS OR LICENSEES, BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND OUR OR THEIR REASONABLE CONTROL. WE MAY CHANGE OR DELETE GOODS AND SERVICES AVAILABLE, CONTENT OR FEATURES OF OUR SERVICES IN ANY WAY, AT ANY TIME AND FOR ANY REASON OR NO REASON. IF ANY PART OF THESE WARRANTY DISCLAIMERS OR LIMITATIONS OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY FOR ALL CLAIMS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES SHALL NOT EXCEED THE GREATER OF THE AGGREGATE AMOUNT YOU PAID FOR YOUR SERVICES IN THE SIX MONTHS PRECEDING THE INCIDENT WHICH IS THE SUBJECT OF THE CLAIM OR $50. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION AND ELSEWHERE IN THESE TERMS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
No liability for accumulated Content. When using the Applications, you may accumulate content in your account that resides as data on our servers. This data, and any other data residing on our servers, may be deleted, in whole or in part, altered, moved or transferred at any time for any reason in our sole discretion with or without notice and with no liability of any kind. WE DO NOT PROVIDE OR GUARANTEE, AND EXPRESSLY DISCLAIMS ANY VALUE, CASH OR OTHERWISE, ATTRIBUTED TO ANY DATA RESIDING ON CRIMINALSEARCHES.COM’S SERVERS.
Indemnity/Release. You understand that you are personally responsible for your behavior while on the Applications or using the Services and agree to indemnify and hold us, and our subsidiaries, affiliates, business partners, distributors, agents, representatives and other authorized users, and their respective officers, directors, employees, and agents (collectively, the “Indemnified Parties”), harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys' fees) that the Indemnified Parties may incur in connection with any claim arising out of or related to your use of the Applications or Services or your violation of either these Terms, applicable law or the rights of any third party.
If you are a California resident and in connection with the foregoing release, you hereby waive California Civil Code Section 1542 (and any similar provision in any other jurisdiction) which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
Term and Termination. This Agreement will remain in full force and effect while you use the Services. We can suspend or terminate your access to the Applications or Services, in whole or in part, at any time, immediately and without notice. All terms that by their nature may survive termination of this Agreement shall be deemed to survive such termination.
Age Requirements. The Applications are intended for general adult audiences and you represent that you are over the age of 18 years of age and that you possess the legal right and ability to enter into this agreement and to use the Applications and Services in accordance with these Terms. If we have any reason to believe you are not 18 or older we may terminate your access to the Application and Services.
Electronic Form/Communications. By accessing the Applications or Services, you consent to having this agreement provided to you in electronic form and receiving communications from us electronically. We may communicate with you by postal mail, through contracts, e-mail or by posting notices on the Sites. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing.
Access to Services. We reserve the right to perform regular or planned or unplanned maintenance to our Services due to technology improvements or bugs, and you may or may not be notified of these changes before they occur. We also reserve the right to change, modify, discontinue, suspend or abandon the Applications or any of the Services at any time for any reason with or without notice to you and that we will not be liable to you or any third party as a result of such termination, modification, discontinuance or abandonment.
Availability and Use Outside of the United States. The Applications and Services are controlled from facilities in the United States. We make no representations that the Applications or Services are appropriate or available for use in other locations. Those who access or use the Applications and/or Services from other jurisdictions do so at their own volition and are responsible for compliance with local law.
No Third Party Beneficiaries. You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.
RESOLUTION OF DISPUTES
Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of California without application of conflict of laws rules.
Resolution of any Dispute. In the event a dispute arises between you and us, we want to provide you with an efficient, neutral and cost-effective means of resolving the dispute. Most customer concerns can be resolved quickly and to the customer’s satisfaction by calling our Customer Care Department at 1-866-933-3584, or by emailing us using our contact form located at https://www.criminalsearches.com/contact. If, however, there is an issue that needs to be resolved, these Terms describe how both of us will proceed:
Limitation of Legal Remedies. INSTEAD OF SUING IN COURT¸ you and We AGREE TO ARBITRATE DISPUTES ON A BILATERAL (INDIVIDUAL) BASIS. You agree that any dispute, controversy or claim arising out of or relating to any aspect of our relationship; the Content accessible from the Applications; claims that may arise after the termination of your Membership; and claims related to marketing efforts, including complaints concerning unsolicited text messages, emails, and telemarketing calls ("Claim(s)") which cannot be settled through the Customer Care Department refunding your payments in full, shall be resolved by one arbitrator through binding arbitration. This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act, 9 U.S.C. 1, et seq., and judgment on the award may be entered in any court with jurisdiction.
Class Action Waiver. We each agree that each of us are waiving the right to a trial by jury and may bring claims against the other only in an individual capacity and not in a class action or representative proceeding. All arbitrations under these Terms shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that these Terms specifically prohibit you from commencing any legal proceedings as a representative of others or joining in any arbitration proceedings brought by any other person (“class action waiver”).
Arbitration Procedures. A party who intends to seek arbitration must first send to the other a written Notice of Dispute describing the nature and basis of the Claim and setting forth the specific relief sought. All Notices to us shall be sent to the following address: CriminalSearches.com, P.O. Box 249 #29296, Albuquerque, NM 87103-0249. All notices to Members will be sent to the email provided in the Member’s Account. Upon receipt of such Notice, the other party shall have a sixty (60) day period in which it may satisfy the Claim against it by fully curing the Claim and/or providing all the relief requested in the Notice, and/or entering into a settlement to resolve the Claim to the mutual satisfaction of the parties. After the expiration of such sixty-day cure period, either party may commence an arbitration proceeding. The arbitration of any Claim under this Agreement shall be referred to the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA's Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. These rules and procedures are available by calling the AAA or by visiting its web site at www.adr.org. The arbitration of any Claim shall be conducted in the State of California, and for any non-frivolous claim that does not exceed $10,000 we will: (1) pay all costs of the arbitration; (2) if you prefer will conduct the arbitration by telephone; and (3) will not seek attorney’s fees in the event we prevail. Each party shall pay the fees and costs of its own counsel, experts and witnesses.
Choice of Law. This arbitration agreement concerns a transaction in interstate commerce, and therefore shall be governed by the United States Federal Arbitration Act, 9 U.S.C. § 1 et seq. The FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.
Exception. Any claim or action for indemnification, contribution, interpleader or injunctive relief arising out of a Claim shall not be subject to arbitration.
Survival. This arbitration provision shall survive termination of this agreement and the closing of your account or membership.
Severability. If any provision of these Terms is declared or found to be unlawful, unenforceable or void, such provision will be ineffective only to the extent that it is found unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable except that if for some reason this prohibition on class action waiver cannot be enforced, then this agreement to arbitrate will not apply.
These Terms and policies incorporated herein ("Policies"), are the entire agreement between you and us. They supersede any and all prior or contemporaneous agreements between us relating to your use of the Applications or the Services. We may assign these Terms in whole or in part, at any time. If any part of these Terms, other than class action waiver as set forth above, is determined to be invalid or unenforceable, it will not impact any other provision of these Terms, all of which will remain in full force and effect. Headings in these Terms are for convenience of reference only and shall not affect the interpretation or construction of these Terms. Our failure to partially or fully exercise any rights or the waiver of any breach of these Terms by you, shall not prevent a subsequent exercise of such right by us or be deemed a waiver by us of any subsequent breach by you of the same or any other term of these Terms. Our rights and remedies under these Terms, the Policies and any other applicable agreement between us shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy.
Please Contact Us by email with any questions by using our contact form located at https://www.criminalsearches.com/contact